FNOL automation and first notice of loss processing

Foxello reads first notice of loss forms, emails, and scanned reports from any channel and returns structured claim data your claims system can use on the first pass - no templates, no re-keying.

Every field from every first notice of loss

Claimant & insured name
Policy number
Contact information
Date, time & location of loss
Cause & type of loss
Incident description
Vehicles, property & items involved
Injuries reported
Other parties & witnesses
Police or incident report number
Coverage type (checkboxes)
Supporting document references
How it works

FNOL intake without the re-keying

Receive FNOL from every channel - email, portal uploads, scanned or handwritten forms, broker intake sheets - by upload, email import, or API.
Describe the fields you need once, in plain language. Foxello reads each document for what a field means, so a new form or a broker's own layout needs no template.
Every value gets a confidence score. Missing or uncertain fields - a smudged date, an ambiguous cause of loss - go to Review Hub for your team before anything reaches your claims system.
Clean structured data is exported as JSON, CSV, or Excel, or sent to your claims management system by API or webhook, ready for triage.

BPO Mode for high-volume claims operations: Run multi-reviewer queues with performance tracking. Your team reviews only the exceptions, so a storm or a seasonal spike doesn't need a spike in headcount.

Why it matters

Triage starts with a clean first record

A first notice of loss rarely arrives as one tidy form. It might be an online submission, an emailed accident report, a broker's own intake sheet, or a handwritten description with checkboxes marking coverage type. Each describes the same event differently, and every re-typed field is a chance for a wrong policy number or loss date to travel through the whole claim.

Foxello reads all of them without a template for each form. Instinct and Mastery adapt to new forms and free-text fields, Instant handles standard documents out of the box, and every extracted value is traceable back to the source page - useful when a claim is reopened or questioned later.

One FNOL can involve more than one vehicle, party, or injury. Foxello extracts those as table fields, so each row comes back as its own structured record instead of a paragraph someone has to split apart by hand, ready for your claims system to open the right claims.

Documents are processed and stored in the EU and never used to train models.

FNOL processing - common questions

What is FNOL processing?

FNOL stands for first notice of loss: the first report an insurer receives that a covered loss has happened. Processing it means capturing the claimant, policy, date and cause of loss, and incident details accurately so the claim can be triaged and assigned.

How do you automate FNOL processing?

Upload or import the incoming forms, emails, and scans into a Foxello workflow, define the fields you need once in plain language, and the data comes back structured with a confidence score on every value. Only uncertain fields go to your reviewers; the rest flows to your claims system.

Can it read handwritten or scanned FNOL forms?

Yes. Printed, handwritten, and mixed forms with checkboxes are all supported, at any scan quality. Values that cannot be read confidently are flagged for review instead of being passed on as guesses.

Can one FNOL result in more than one claim?

Yes, and the extraction supports it. Vehicles, parties, injuries, or coverages are extracted as table rows, so each one is its own structured record that your claims system can use to open separate claims.

Does Foxello decide how a claim is triaged?

No. Foxello extracts and validates the data and flags missing or uncertain fields. Triage and assignment stay in your claims system and with your team, working from a clean, complete first record.

How does the data reach our claims system?

Export as JSON, CSV, or Excel, or send it by webhook, REST API, Zapier, or n8n. You can map extracted fields to the keys your claims management system expects.

Can it process loss runs and other claims documents too?

Yes. Loss runs, benefit forms, repair estimates, and supporting documents use the same workflow setup. Claim rows in a loss run are extracted as table fields, one structured record per claim.

Where is my data stored?

In the EU. Documents are processed and stored on EU infrastructure and are never used to train models.

Related use cases

Automate your FNOL intake

Start extracting first notice of loss data in minutes. Works with any form or channel.

Try free - no setup required